Selecting a mobile device for industrial applications, such as field service, is a nuanced decision; a universal solution simply does not exist. Varied industrial scenarios necessitate distinct user experiences, performance capabilities, and reliability standards. A thorough grasp of each unique use case, including field service operations, is crucial before allocating significant budgets to technology procurement.
In other words, every industrial scenario unfolds its own set of challenges and demands for mobile computing devices. The process of choosing the most suitable device must be grounded in a comprehensive understanding of the operational nuances, the environmental conditions encountered, and the specific needs of users in each context.
Consequently, every industrial setting demands the use of mobile devices that cater to its specific needs. Some of the typical industrial scenarios/use cases include field service operations, plant maintenance operations, field sales, inventory management, and warehouse management.
In the above backdrop, we present here a series of blogs that prepares decision-makers to tailor their device selection strategy effectively, ensuring it resonates with the specific demands and practicalities of their unique industrial use case. The first blog in this series is dedicated to the selection criteria for choosing the mobile devices for field service.
Overview:
Overview of field service operations
Field service operations involve on-site services or repairs at client locations. Engineers travel to these sites for complex tasks, requiring access to 3D machine diagrams with BOM information. They must place parts orders and coordinate with the back office and salespeople. Technicians handle installation, maintenance, and emergency repairs.
Additionally, effective operations depend on real-time communication, mobile tools for task management, ongoing training, CRM systems for client history, data analytics for predictive maintenance, robust inventory management, strict safety protocols, and feedback systems to enhance service quality.
The next section talks about the typical challenges encountered by field service personnel in effectively executing their operations and subsequently talks about the right device parameters that can successfully mitigate these challenges.
Common challenges encountered by field service personnel
- Harsh environmental conditions, such as dust, moisture, and extreme temperatures, can impact equipment performance and technician safety.
- There is a need for precise diagnostic tools and comprehensive technical information to accurately identify and resolve issues.
- Tracking and documenting maintenance work is essential for ensuring compliance, optimizing future service, and maintaining accurate records.
- The need to respond to customers in real-time is critical for maintaining customer satisfaction and addressing urgent issues promptly.
- Connectivity issues related to ERP systems and Wi-Fi, or data networks can hinder real-time communication, data access, and workflow efficiency.
Right selection criteria to mitigate the challenges in field service
1. Adopt rugged devices
Adopt rugged devices that can withstand harsh conditions, such as dust, moisture, and extreme temperatures, ensuring reliability and durability in challenging environments. Popular devices for this use case include ruggedized tablets like the iPad or rugged mobile computers like the Zebra TC57, known for their durability and performance.
2. Look for high-performance processors
Explore high-performance processors that are essential for running diagnostic software efficiently, enabling quick and accurate issue resolution.
3. Leverage camera and GPS functionality
Cameras and GPS functionality are crucial for documenting work and tracking locations, enhancing accountability and service accuracy.
4. Role of barcode scanners
High-end barcode scanners are less critical in many field service scenarios compared to other functionalities.
5. Embrace smart devices
Embrace smart devices such as iPhones or Android devices that are well-suited for urban locations where technicians operate in semi-rugged environments, balancing functionality and convenience.
Mobile EAM Solution in Effective Field Service Operations
The role of a mobile EAM solution in transforming the field service operations cannot be underestimated. With its high rate of adoption and flexibility in its usage, mobile devices have become indispensable assets across field service operations. In this context, consider Propel Apps’ mobile EAM solution that seamlessly integrates with Oracle EAM or SAP Plant Maintenance modules, revolutionizing plant maintenance and asset management processes. Using this solution, your maintenance personnel can easily access work orders, asset history, and additional information such as notes, pictures, and location. This enables more effective communication and decision-making on the go. To know more about this solution, schedule a call with us for a free demo.
Final Thoughts
Selecting the right mobile device for industrial applications requires a deep understanding of specific use cases and operational nuances. Each industrial scenario presents unique challenges and demands, from field service to plant maintenance, and the devices chosen must meet these distinct needs.
Above all, effective field service operations rely on robust tools and technologies to address complex tasks, harsh environmental conditions, and the need for real-time communication. By adopting rugged devices, high-performance processors, and mobile tools with camera and GPS functionality, technicians can enhance service quality and efficiency.
Embracing smart devices for urban environments and leveraging mobile EAM solutions, such as Propel Apps’ mobile solution further streamlines operations. These strategies ensure that field service personnel are well-equipped to meet the unique challenges of their roles, ultimately improving overall service delivery.
Stay tuned to explore our next blog: Critical criteria for choosing mobile devices for inventory operations.
